Frequently asked questions
What is Carbon Affair known for?
Carbon Affair is known for crafting lightweight, high-quality diamond jewellery that blends exceptional craftsmanship with affordability. Our collections are designed to make luxury accessible while maintaining timeless elegance.
Are any purchases final sale?
Only custom-made jewelry pieces are not eligible for returns.
When will I get my order?
We work quickly to ship your order as soon as possible. Once your order is shipped, you will receive WhatsApp message and/or email with further information. Delivery time may vary depending on your location.
Can these diamonds be insured and valued?
Yes. Since they are certified real diamonds, they can be insured and appraised just like mined diamonds.
How much does shipping cost?
Free shipping !!
Do lab-grown diamonds look different from natural diamonds?
No. Even experts need specialized equipment to identify growth origin. To the naked eye, they are indistinguishable from natural diamonds.
Are your diamonds certified?
o Absolutely. Every solitaire diamond we offer is independently certified by internationally recognized laboratories, such as IGI or GIA. Each diamond is accompanied by its official grading report, which provides a thorough evaluation of the 4Cs—cut, color, clarity, and carat weight—along with additional characteristics that define its quality and authenticity.
o These certifications ensure full transparency, allowing you to purchase with Pure Promise confidence knowing that your diamond has been examined and graded by leading global authorities in gemology.
Can I customize my jewelry?
o Absolutely! We specialize in fully customized jewelry, giving you the freedom to personalize every aspect of your piece. From selecting the diamond cut, size, clarity, and setting to choosing the metal type, finish, and intricate design details, each element can be tailored to your preferences.
o Whether you have a clear concept, a reference image, or just an initial idea, our experienced designers will collaborate with you to create a unique piece that reflects your style and vision. We provide design sketches, 3D renders, and revisions as needed to ensure your complete satisfaction before crafting the final piece.
o Your dream design, brought to life with promised precision and pure craftsmanship.
How should I care for my diamond jewelry?
Simply clean with:
- Mild soap
- Warm water
- A soft brush